Posted by Michael P. O'Connor on Tue, 09/16/2008 - 16:47.
I downloaded iTunes 8 and my computer immediately got the MS blue screen of death. I had no idea that this was caused by installing Itunes until I read an article in the 09/15/08 issue of USA Today in the Technology section (page 4B) "ITunes 8 software can crash your PC". The article describes exactly what happened to my computer and advised that I go to the apple site. The apple site tells you to remove the program "Apple Mobile Device Support" and then to remove ITunes 8.
At the very bottom of the ITunes page is this warning:
"IMPORTANT; DO NOT USE THE ITUNES8SETUP OR ITUNES864 SETUPFILE YOU PREVIOUSLY DOWNLOADED."
My questions are:
1. if I'm not supposed to use the Itunes setup, how do I reinstall Itunes?
2. What is going on with Apple? They are releasing products (IPhone) that don't work; trying to order something online lfrom the Itunes store ike I did with an AV cable turned into a nightmare; and the customer support staff seem to be more interested in presenting a 'happy' scripted message from Apple rather than trying to solve a problem created by Apple.
What a shame. Apple used to be like the Cadillac of the computer world. OOps, we all know what happened to Cadillac!
iTunes 8
I downloaded iTunes 8 and my computer immediately got the MS blue screen of death. I had no idea that this was caused by installing Itunes until I read an article in the 09/15/08 issue of USA Today in the Technology section (page 4B) "ITunes 8 software can crash your PC". The article describes exactly what happened to my computer and advised that I go to the apple site. The apple site tells you to remove the program "Apple Mobile Device Support" and then to remove ITunes 8.
At the very bottom of the ITunes page is this warning:
"IMPORTANT; DO NOT USE THE ITUNES8SETUP OR ITUNES864 SETUPFILE YOU PREVIOUSLY DOWNLOADED."
My questions are:
1. if I'm not supposed to use the Itunes setup, how do I reinstall Itunes?
2. What is going on with Apple? They are releasing products (IPhone) that don't work; trying to order something online lfrom the Itunes store ike I did with an AV cable turned into a nightmare; and the customer support staff seem to be more interested in presenting a 'happy' scripted message from Apple rather than trying to solve a problem created by Apple.
What a shame. Apple used to be like the Cadillac of the computer world. OOps, we all know what happened to Cadillac!